Frequently Asked Questions
What is your refund policy?
If are you not satisfied with a product, you may return it within 60 days of purchase. There is a 10% restocking fee for all returns, and customers are responsible for the cost of shipping the product back to us. All products must be returned in resalable condition in order for a refund to be issued.
All online transactions are handled on a secure site and processed in compliance with today’s industry standards for data security and payment processing. We undergo stringent security certification on an ongoing basis and process all transactions via a leading payment gateway provider.
When should I expect my order?
All orders are shipped during our regular business hours of Monday-Friday, 8:30 a.m.-5:00 p.m. CST. We do not ship on weekends or holidays. Orders typically arrive within 4-7 business days for regular shipping. Express shipping is available for an additional cost. Extra shipping time is required for international orders.
May I ship my order to a PO Box?
Sorry, we do not ship to PO Boxes. To help ensure delivery, we require a physical address for all orders.
What curriculum do you have?
We offer our Kids on the Move Curriculum for ages 6-12, and we also offer our Faith Roots for Preschoolers Curriculum for ages 2-5. Both of these were created by Pastor Willie George and the staff of Church on the Move, and they were designed primarily for children's church use.
Do you have any curriculum for teenagers?
We do not currently offer curriculum specific to teenagers; however, we invite you to visit oneighty.com to follow our student ministry here at Church on the Move. We also invite you to visit our Seeds website for our free church resources.
What is the Seeds website?
We have been blessed here at Church on the Move, and the Seeds website (seeds.churchonthemove.com) is our way of blessing other churches and sowing seeds for effective, creative ministry. Seeds is where we release the latest and greatest for church resources, including free downloads, blog updates, and conference information. Please spread the word if you know of other churches who would also benefit.
Do you offer any language translations?
Our children's curriculum was published in English. Sorry, we do not have additional language translations available.
May I make copies of the curriculum for other churches?
All of our curriculum materials are protected by copyright laws and may not be reproduced or distributed. Churches may only make copies of the lessons for their specific classroom use, not for distribution of any other kind.
How do I order puppets?
We have discontinued puppets from our product line; however, you may contact Frontier Creations at puppetsinc.com as a possible source for your puppet needs. This company can produce our curriculum characters on demand. You will want to contact them directly for prices and order details.
How do I order episodes of The Gospel Bill Show?
We offer a DVD collection of The Gospel Bill Show that is available for purchase. We selected 32 of the best episodes and compiled them into a collection of eight DVD volumes. The additional episodes of this show and other shows previously released on VHS are no longer available.
Do you still offer the Bill Gunter episodes?
The Cimarron Trail, featuring Bill Gunter, was produced many years ago and is no longer available as a stand-alone product; however, you may purchase The Cimarron Trail DVD components from our curriculum. These episodes are packaged to be part of our Kids on the Move Curriculum, but the DVDs are available for purchase individually as well.